Skweeky Kleen has developed a bespoke quality management system (QMS) called Kore. The system manages and
tracks all cleaning contract activity, providing an accurate record for clients, Account Managers
and Cleaners.
The Kore Customer Portal is an online source of contract information e.g. time keeping records and quality
audit results. It enables clients to:
- Identify and contact members of the Cleaning Delivery Team
- Directly place orders for consumables
- Send and receive messages about the cleaning service
- Leave feedback
- View cleaning contract documents
Other benefits of the Kore quality system include:
Real time alerts
A dashboard managed from our Bristol head office enables any issues to be addressed
quickly. For example, if an Operative doesn’t arrive when expected we mobilise the nearest support
team.
Time tracking
Operatives log into Kore when they arrive and leave each site. This registers their safe
arrival and departure and validates that Operatives have worked specific hours. Shift reminders are
automatically texted to Operatives.
Cleaning supplies
Kore is used to order products and consumables directly from the site when stocks
are low. Orders are placed immediately so replenishments arrive in time.
Flagging problems
Operatives use Kore to record issues at the premises. For example, if they notice
a property maintenance job which needs bringing to our clients’ attention.
A high standard of cleaning is maintained by regularly monitoring Operatives’ performance through
auditing. Quality Audits are completed with a client representative. Audits are based on the
Cleaning Specification. Each cleaning task is given a score and ‘traffic light’ rating as a
clear way of monitoring performance.